Our Shop Policies and Q&A Welcome to That Personal Touch I hope you like our page and found the perfect gift for friends, family or for your own home. Below are a few questions and answers and our shop policies. WILL I SEE A DRAFT BEFORE IT GOES TO PRINT? Yes, we always send a draft for our personalised prints, this will be sent to your Saffron Souk messages or email address if you have provided it. If you have changes we will happily make any amendments until you have confirmed that you are happy with it to go to print. HOW LONG WILL IT TAKE TO MAKE? Once we receive your order and any personalised information, we aim to have the draft to you within 3 working days. We recommend you allow a week to ten days for order to be finished and delivered. However, if you have an urgent request, please do send us a message and we'll do our very best to do it quicker! HOW DO I RECEIVE MY PRINT? You can either collect from Dubai Marina Walk in Dubai or if you are based in Abu Dhabi from Al Bateen area. We can also arrange a courier for an additional AED30 if you would prefer. OUR STANDARD FRAME OPTIONS All our frames are originally from IKEA the standard frames in IKEA are now fronted with clear perspex plastic as opposed to glass fronted, this is purely for safety reason - and in many cases better for travelling! If you would prefer a glass frame then please let us know and we can quote you for that. Standard frame sizes - -21x30cm - available in white or black -23x23cm box frames - available in white or black -30x40cm - available in white, black or light oak -40x50cm - available in white, black or light oak -23x50cm – available in white, black or light oak We can arrange customised frame sizes and/ or colours, these will be priced based upon your requirements, please let us know if we can help. DO YOU OFFER PRINTS UNFRAMED OR AS A DIGITAL FILE TRANSFER? Yes we can do that, sometimes this is more convenient for travelling purposes or last minute requests! Send us a message and we can arrange a quote. CAN YOU DO BESPOKE PIECES? Yes, we do a lot of bespoke work. Prices will vary from our standard designs dependent on the amount of work involved, please get in touch with your ideas and we can arrange a quote. OUR REFUND POLICY Our work is made to order, therefore, we are unable to offer refunds. However, if in the unlikely event your print is damaged or faulty of course we will replace it if you contact us within 2 days of receipt. COURIER INFO We use FETCHR for our courier deliveries across the UAE. If you have selected courier delivery, please send us a message with your full name, address and mobile number, please note that FETCHR can not deliver to PO BOX addresses. Once we schedule your delivery, FETCHR will send you an SMS or telephone you to arrange a convenient time/ day for delivery, normally, they can deliver the next day but we cannot guarantee that. Deliveries are made Saturday – Thursday only. Once the item is with FETCHR it is the customers responsibility to track the delivery and liaise with FETCHR, We cannot accept responsibility for any missed or late deliveries. OTHER INFO - Due to different monitor calibrations and printer setups, output colours may vary slightly once printed. - Our chalkboards digitally designed, printed and mounted onto a 5mm foam back board. If you have any questions or queries which aren’t answered here, please contact us via the Saffron Souk message tab on our shop page ‘Contact That Personal Touch’ (near the top left of the page). Happy shopping! That Personal Touch