How long will my order take to arrive? If you are in UAE you can expect your order to arrive in 1-2 business days. Can I track my order? Yes, once your order is dispatched from our warehouse you will receive an email & SMS form Continental Couriers. From this you can track your parcel through to delivery. What payment methods do you accept? We accept VISA and MasterCard payments online. Do you post internationally? We can - please email us on [email protected]
to get you a quote. What happens if I change my mind? All fully priced items can be exchanged or refunded within 14 days of purchase with a valid receipt. Sale items can be exchanged within 7 days of purchase with a valid receipt. We do not offer refunds on any discounted items. Reach out to us at [email protected]
What happens if I receive a damaged item? Tell us asap! We check our products before dispatch to make sure they are in perfect condition. We also take great care to wrap them securely. If however, damage occurs in the delivery process please contact us for a replacement with 4 days of your delivery. Please email [email protected]
and send a photo of the damaged item and the parcel or box. What happens if I receive a faulty item or an item with missing pieces? We take great care to create and deliver quality products but from time to time things can go wrong. If you receive a faulty item or an item with missing parts or pieces, please let us know within 4 days of your delivery. Please email [email protected]
and tell us what has happened, from there we can send out a replacement right away. Do you keep my credit card details? When purchasing from Sweet Pea ME LLC, card details are transmitted through a secure server. Card data is not held by Sweet Pea ME LLC after processing. If I buy something from sweetpea.ae will I be added to your email list? Yes, when purchasing from Sweet Pea ME LLC your email address is added to our mailing list. You can opt out at any time by unsubscribing from the newsletter.