Welcome to SG Letters! Do enjoy browsing through my page and are able to find the perfect gift for a loved one or for yourself! Should you have any questions that aren't answered below, please don't hesitate to contact me via the Saffron Souk internal message system (contact "SG Letters' link button to the left of this page). PRINTS/PERSONALISED CALLIGRAPHY – HOW LONG DOES THIS TAKE? I recommend you order your print 10 days before you need it. If you need your print urgently, please contact me before ordering. I will send a preview/draft copy of your print before it is printed for you to approve its contents (please check your Saffron Souk messages to see this draft) IS THE ARTWORK FRAMED? - All artwork does NOT come framed. - All frames and decoration are for photography purposes only. - If you would like your artwork to come framed please contact me for an amended price. DELIVERY - Currently all local (UAE) delivery is with Fetchr - I do not make any profit on Courier fees. Fetchr charges AED 30.00 for items under 3kg. I subsidise 50% of the courier fees.Therefore you only pay AED 15.00 - Collection of items can be done at Jumeirah Beach Residences (JBR) near the Ritz Carlton Hotel. Please provide the full physical location for courier delivery. The courier is unable to deliver to a PO Box address. I take all precautionary measures to ensure that your prints/items reach you in pristine condition. I cannot however guarantee the handling of the item by Fetchr which might lead to damage. DELIVERY TIMES - Once your item has been collected from my office, Fetchr will contact you and ask for you to choose the most convenient time for delivery. This is often next day. Although Fetchr are very reliable, next day delivery is not guaranteed. SHOULD YOU REQUIRE YOUR ORDER URGENTLY, PLEASE CONTACT ME BEFORE ORDERING. REFUND AND EXCHANGE. I suggest ordering items 10 days before you need them. Personalised Art/Items Unfortunately, since all prints/items are made to order, I am unable to refund these items (I am happy to replace any faulty items). Colours on your screen may appear slightly different to actual print colours. All ideas, craftsmanship, photos and images are copyrighted to SG Letters. Purchase of prints does not transfer copyright. You may not forward, share, sell or distribute the file or print. It is for personal use only. If you have any further questions about my ordering from my shop, please contact me. I am always more than happy to help! Happy Shopping!