MGD (Melanie Gissing Design) makes every effort to provide excellent products, sourcing quality fabrics and materials. We also endeavour to make sure each customers is completely satisfied with their purchase. However, in the unlikely event that you have purchased an item which is faulty, different to how it was described or shown, or you otherwise have a right to return it under any applicable law, it may be returned. Note that MGD shall not be obliged to take any action unless you notify us in writing, via the Saffron Souk message service, of the problem within 48 hours of the delivery of the goods in question. MGD will offer a replacement or exchange the item. Alternatively a store credit for the net value of the item will be issued by Saffron Souk. The item must be returned to the MGD with all labels attached and wrapped in the original packaging within ten (10) days of receipt at the cost of the buyer/customer. Any items accepted for return must not be used or reduced in value on your part. If you change your mind, a return or refund will not be offered. SALE items, made to order and personalised items cannot be returned after purchase. Please remember that because of their handmade / artisan nature, some items, prints and colour may vary slightly from the images shown on the website. In the unlikely circumstance that a product you have purchased is not available or out of stock, a refund or shop credit to the same value will be offered to you. Please note that any SALE items cannot be returned exchanged or refunded. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and neither MGD nor Saffron Souk shall be liable for their loss or destruction. Please note, product dimensions indicated on product pages are the folded and packaged dimensions.