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How will my order be delivered?

Each shop front at The Saffron Souk dispatches orders directly to customers and so shipping options vary from shop to shop.

Some shop fronts offer a collection service, but a choice of post or courier delivery is most common.

If you choose post, your parcel will be delivered to your PO Box in the GCC or to your mail box in countries that have a street front postal service. Depending on your location it is also possible that your post office will require you to collect your parcel from them.

If you choose courier, your parcel will be delivered to your street address unless you live in an ‘out of service’ area. Please ensure you provide a mobile number at the checkout.

The seller will log parcel tracking details against your order once it’s dispatched so you can follow up on your delivery directly if required.


Where's my order?

The Saffron Souk’s shop fronts are based throughout the GCC and so delivery times can vary from shop to shop. To check the delivery times related to the products you’ve purchased, check the product description or shop policies.

If you’d like to check on the status of a dispatched order, the parcel tracking details will have been sent to you via The Saffron Souk messaging system.

For postal deliveries, please take your registered post number to the counter to claim your parcel, even if you haven’t recieved the usual paper slip in your PO Box from the post officer.

Custom made and personalised items have a lead time for their production prior to shipping. Please check the product details and shop front policies for details.

Please allow for delays in delivery during public and religious holidays.


Why is my order arriving in multiple parcels?

saffronsouk.com is stocked by hundreds of independent shop fronts and each shop front dispatches their orders directly to their customers. If you have made purchases from more than one shop front, your order will be delivered in more than one parcel.


I haven't received my order. What should I do?

When a seller ships your order, they message you with the parcel tracking details so you can check the status of the delivery. Often, a courier will have attempted to call you or to make a delivery but if you’ve missed them, contact them with your tracking details to schedule a delivery.

If there’s an item missing from your order, please contact the seller of the missing item by clicking the ‘message shop’ button on your order details or on their shop front pages and let them know. If you have any trouble, please contact us.

Don’t forget that if you’ve made purchases from more than one shop front, your order will be delivered in more than one parcel.


I'm not happy with an item I received. Can I return it?

It’s essential for us here at Saffron Souk to have happy customers.

The Saffron Souk has terms relating to returns and refunds that govern the marketplace and each shop fronts has their own shop policies specific terms for the products they sell.

In the unlikely event that your purchase is faulty, damaged or not as shown or described, you can return it and receive a replacement or a refund. There are restrictions for returning edibles, bath & body products and custom made or personalised products.

For more information, please read our terms here. Please also see the sellers policies in their shop front.

To make a return, please message the shop front directly within 48 hours of receiving your order by clicking ‘Message Shop’ in your order details or on their shop front pages. The seller will guide you with the next steps, for you to return the product and usually to receive either a replacement, exchange or refund.


I've opted to collect my order. Where do I collect it from?

If you’ve chosen to collect your order from a seller, they will message you with the full collection address and collection times available after you have made your purchase online.

Please note, collection points are for collecting orders only and purchases at these locations are not permitted.


Can you ship international?

Good news, most of the products at saffronsouk.com can be shipped around the world. If the product you want doesn’t list your location as a shipping option, please message them by clicking ‘Message Shop’ and request a custom shipping quotation from them.

Please be aware that you will be charged shipping to your delivery address when you place an order at saffronsouk.com but import duties and taxes may be charged by your country. Any duties and taxes are not included and are the customers responsibility to pay.

If you choose not to pay duties and taxes imposed by your country, the order will be returned to the seller and on receipt of the unopened / undamaged parcel, a refund less shipping will be made.

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